Job Title: Quality Assurance Specialist
Status: ?? Non-Exempt, Full time
? Non-Exempt, Part time
? Non-Exempt, Temporary
Welcome to the team!
The Quality Assurance Specialist (QAS) provides audit and quality assurance support to multiple sites operating community-based programming in California, Arizona, or Nevada. The QAS’ primary objective is to ensure that all client files meet Nation’s Finest quality standards, including standards as set by our accreditation body, and federal funding partners.
This position works closely with area Site Directors, as well as Program Directors and Coordinators to provide appropriate file reviews, and to provide consistent, supportive, and fact-based feedback to assist programs in a continual improvement of client recordkeeping.
This is a remote position which may be based in any of the following states:
California, Arizona, Nevada, Oregon, or the State of Washington.
- At the direction of the Community Programs Assistant, conducts quality assurance checks for client files both during program enrollment, and post-program exit.
- Provides timely quality assurance audits on all client files after clients exit the assigned programs.
- Audits an ongoing sampling of live client files for clients currently enrolled in programs, including meeting the target of sampling at least 10% of live client files weekly.
- Maintains a thorough record of mistakes, missing client information, missing case notes, missing surveys, missing or incorrect assessments, and missing or incorrect client or funding documentation weekly.
- Shares recordkeeping log with supervisor at least twice per month, or more frequently if so requested.
- Communicates QA findings with Site Directors supervising programs assigned to the QA Specialist.
- Accurately and promptly notifies the Community Programs Director if any evidence of fraud is located during QA sampling or during post-exit QA audits.
- Creates monthly reports outlining strengths and weaknesses of each program location to which QA Specialist is assigned.
- Other duties as assigned.
Required Job Skills:
- Ability to work independently while demonstrating initiative in a remote work environment with little supervision.
- Be detail oriented, able to set priorities, meet deadlines, maintain a professional attitude and conduct appearance at all times.
- Ability to communicate clearly and effectively with staff at all levels throughout the agency.
- Proficient in office software including: Word, Excel, Outlook and internet use.
- Proficient in the use of modern office equipment such as desktops, laptops, coper/printers, multi-line telephones, cell phones, and other modern office equipment.
- Ability to create professional reports aggregating data and presenting intermediate reports to supervisory staff during remote check-in meetings.
- Ability to navigate remote meeting platforms such as Microsoft Teams, Zoom, etc.
- Ability to perform basic mathematical computations including factions and percentages in practical situations.
- At least two years’ experience working in quality assurance or file auditing within a social services program.
- At least two years’ experience working in an office environment, using modern office equipment such as desktops/laptops, cell phones, multi-line phones, and copy/scan machines.
- At least two years’ experience using MS Office suite.
- Associate degree in related field highly desirable. Experience may be substituted for two years of education.
- Veteran status desirable but not required.
$31.12 – $37.67 per hour to start, depending on location. Comprehensive benefits for full-time permanent employees.