User Experience Analyst

Join the Covered California team!

Covered California is looking for a highly motivated and qualified individual to join our Eligibility & Enrollment branch to help us continue improving the user experience of all Californians that are using the online application to apply for health coverage.

As a User Experience Analyst, you will . . .

Perform a variety of tasks in connection with analyzing, researching, designing, and validating the human-centered design of the online eligibility and enrollment system known as the California Healthcare Eligibility and Enrollment Retention System (CalHEERS). You will work closely with other divisions and outside vendors to ensure consumer-focused policy implementation with a focus on the optimization of the self-serve consumer journey.

You will thrive. . .

If you are a strategic thinker and problem solver, a great listener, can balance working independently and collaboratively, a strong communicator, willing to take initiative, and have a flexible and positive attitude!

Review the full duty statement on to learn more about the duties and responsibilities of this position.

Application Deadline: 12/8/2022 @ 11:59 pm PST
Required Documents: Application Resume, and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

  • Familiarity with visual communication best practices (e.g. effective use of graphics/images, layout)
  • Ability to plan and conduct research, analyze and effectively communicate findings from a variety of research methods to a diverse audience.
  • Ability to effectively give and receive feedback and incorporate the expertise and needs of stakeholders/users to create a high-quality, effective product.
  • Ability to collaborate with other teams and communicate effectively to explore solutions, convey product ideas, and explain design recommendations and solutions.
  • Familiarity with user experience best practices.

Employee Benefits:
Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit


  • To apply to this position, review this advertisement and complete your application via CalCareers at:

· New to state civil service employees are typically hired at the minimum of the salary range

Job Type: Full-time

Pay: $5,518.00 – $6,907.00 per month


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: Remote