Job Description Summary
The Delivery Manager’s primary focus is to understand Client priorities and tactical plans to align and successfully deliver
space projects (i.e. moves, space reconfigurations) that support the business. The Delivery Manager leads a team of
occupancy planners and MACCs with expertise in supporting operational planning, space and occupancy projects, and
daily MAC requests within the Client’s real estate portfolio.
Serves as client single-point-of-contact for the Planning Operations Manager
Manages and coordinates the day-to-day activities of the Occupancy Planners and Move Coordinators
Partners with client lines of business, who occupy a designated portfolio, to understand their requirements and the
impacts to the portfolio within 6 to 12 months.
Proactively makes recommendations to optimize project timelines and resources (C&W and vendor)
Follows up to ensure satisfactory completion of all projects. Identifies trends to continually improve processes
Works with the Project Engineer team to plan and deliver large CAPEX projects.
Provides operational and procedural support to ensure projects are executed in accordance with established
departmental, building, and client means, methods, and procedures
Works with Project Management, Facility Management and other CRE team members on all efforts to deliver
projects requiring cross functional coordination and collaboration
Establishes quarterly business objectives and leads quarterly business reviews with leadership
Drives all vendor execution to hit targets and demonstrate improvement in operations
JOB REQUIREMENTS & QUALIFICATIONS
Post-Secondary education in Interior Design, Facility Management, Project Management or related area
5 to 7 years of work experience in project management, space & occupancy planning, move management, or
3 to 5 years of people management experience is preferred.
Ability to develop excellent client relations, client management, and consultation skills
Superior oral and written communication skills
Experience with database work order or CAFM system
Software competency in Google Sheets, Slides, and Docs, Smartsheets or similar project management programs
Client and customer service focused with strong organizational, technology and communication skills
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.